You've got to be kidding?

Phoned my nurse today at 11.30am to see what was happening about an appointment I have been waiting for at Dumfries RI..... after a few minutes on hold I was told that I was expected at 2pm today and should have confirmed as soon as I got my letter, 'what letter' I asked..... 'did you not get one, oh that's typical, just one of those things I suppose, lucky you phoned'..... Yes it was very lucky I phoned or I would have missed the appointment and it would have shown as a 'Did Not Attend' on my records with the chances of it being followed up being very slim indeed... The joke is wearing thin now.....
— with NHS Dumfries & Galloway.